Sell more while AI runs the back office.
AI that answers order and product questions, handles returns and exchanges, automates order management, shipping labels and tracking updates, and recovers abandoned carts, so you can focus on growth.
- Tracking shared
- Exchange created
- Return label emailed
E-commerce brands use AI to answer 'where is my order' and product questions instantly, process returns and exchanges within policy, route orders to the right warehouse, print shipping labels, send tracking updates and recover abandoned carts with personal messages. It connects to Shopify, WooCommerce and your shipping and inventory tools.
The everyday problems AI solves.
Where e-commerce and retail lose time, leads and revenue today.
Support tickets pile up
Most tickets ask the same questions: where's my order, can I return this, which size fits.
Manual order handling
Copying orders, printing labels and updating tracking takes hours every day.
Abandoned carts
Shoppers leave with items in their cart and no one follows up personally.
What we set up for you.
Each solution is configured around your services, rules and software. Use one, or combine them.
Order management and shipping
Routes orders, prints labels, updates tracking and flags stock issues automatically.
How AI E-commerce worksAI Chat24/7 shopping assistant
Answers product, sizing and order questions on your store, WhatsApp and Instagram.
How AI Chat worksAI Sales Follow-upCart recovery and win-back
Sends personal reminders and offers to shoppers who left items behind or haven't returned.
How AI Sales Follow-up worksAI Knowledge BasesProduct knowledge base
Keeps answers about materials, care and compatibility consistent across every channel.
How AI Knowledge Bases worksA day with AI on your team
- 1
Order placed
The order is checked, routed and a shipping label is printed automatically.
- 2
Customer asks a question
The AI answers with live order data, any time of day.
- 3
Return or exchange
Requests within policy are handled end to end, the rest go to your team.
- 4
Shopper leaves
Abandoned carts and lapsed customers get personal follow-ups.
Works with the tools you use.
We connect to the software e-commerce and retail already rely on, so there's nothing new for your team to learn.
- Shopify
- WooCommerce
- BigCommerce
- ShipStation
- Klaviyo
- Gorgias
- Stripe
Product names are trademarks of their owners. VertuaLabs is an independent company.
Built responsibly
Refunds and exceptions follow your policies exactly, and anything outside them is passed to your team for approval.
Questions, answered.
Something else on your mind? Call 1-855-225-4535 or message us on WhatsApp.
Does it work with Shopify and WooCommerce?
Yes. We connect directly to your store so the AI can see orders, products and inventory in real time.
Can it print shipping labels?
Yes, through tools like ShipStation or your carrier accounts, and it updates tracking automatically.
Can it process refunds?
It can handle returns and exchanges within the rules you set, and asks your team to approve exceptions.
Will it recommend products?
Yes. It can suggest products based on what the shopper asks for and what's in stock.
Other industries we help.
The same AI building blocks, set up for very different businesses.
Let's map out AI for your business.
Tell us how you work today. We'll show you where AI saves the most time, with a clear plan and quote.