Resolve more tickets before they reach your team.
We connect AI to Zendesk, Freshdesk, Gorgias or Help Scout to answer common questions instantly, triage and tag tickets, draft replies for agents and keep your knowledge base up to date.
Zendesk and help desks + AI
- Instant answers
- Ticket triage
- Draft replies
- Multilingual support
- Knowledge gaps
A Zendesk AI integration adds an AI layer to your help desk that answers common questions from your knowledge base, triages incoming tickets by topic, urgency and language, drafts replies for agents to approve, and suggests new help articles from recurring questions. It also works with Freshdesk, Gorgias and Help Scout.
What you can automate.
We build only what helps your business, and you decide what the AI may do on its own.
Instant answers
Common questions are answered from your help centre, on every channel.
Ticket triage
Tickets are tagged, prioritised and routed automatically.
Draft replies
Agents get suggested replies to review, edit and send.
Multilingual support
Customers are helped in their language and agents see a translation.
Knowledge gaps
Recurring questions become new help articles.
Quality insights
See trends, sentiment and the reasons customers contact you.
How we connect it
- 1
Review your tickets
We analyse common topics, macros and your help centre.
- 2
Build the AI layer
We connect AI to your help desk and knowledge base.
- 3
Improve weekly
We review results and expand what the AI can resolve.
Questions, answered.
Not sure what's possible with your setup? Call 1-855-225-4535 and we'll talk it through.
Which help desks do you support?
Zendesk, Freshdesk, Gorgias, Help Scout and most help desks with an API.
Will customers know it's AI?
We recommend clear labelling and an easy way to reach a person.
Can it take actions like refunds?
Yes, within rules you set, by connecting to your store or billing system.
What if our help centre is thin?
We help you write and organise articles as part of the project.
More integrations.
Product names are trademarks of their owners. VertuaLabs is an independent company and is not endorsed by these brands.
Let's connect AI to Zendesk and help desks.
Tell us what you use today and what you'd like to automate. We'll come back with a plan and a clear quote.